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Privacy Policy

1. Data Controller

Darto is responsible for the processing of personal data collected through its application and associated services. You can contact us at [email protected].

2. Data we collect

We collect personal and activity data provided by:

  • The user or business when registering or setting up their account.
  • Interactions made through WhatsApp Business API.
  • Authorized integrations and scraping processes to obtain business information.
  • Messages and conversations with customers generated through Darto's chatbot.

3. Purpose of processing

We use the data to:

  • Provide personalized responses to business customers.
  • Automate communication and booking tasks.
  • Offer analysis and statistics to businesses.
  • Improve and train Darto's service without using data to retrain external models.

4. Legal basis for processing

The processing is based on user consent and/or the need to execute a service contract between Darto and the business.

5. Data transfer and processors

We do not share personal data with third parties outside the service. We use technology providers such as Supabase (with servers in the EU) for secure storage, and AI providers such as OpenAI, Anthropic, Google and Deepseek, solely for text processing and response generation without storing or training models with this data.

6. Data retention

We retain data while the business account is active. Once account deletion is requested, we will proceed with data deletion in accordance with current regulations.

7. Data security

We apply appropriate technical and organizational measures according to best practices recommended by Supabase to ensure the confidentiality, integrity and availability of data.

8. User rights

The user can exercise their rights of:

  • Access to data
  • Rectification
  • Deletion (right to be forgotten)
  • Limitation of processing
  • Opposition
  • Portability

To do so, you can write to us at [email protected] indicating your request.

9. Cookies and similar technologies

We currently do not use cookies or tracking technologies in our web app. If they are incorporated in the future, users will be notified and consent will be requested.

10. Changes to the privacy policy

This policy may be updated at any time to adapt to legal or functional changes. The current version will always be available at https://www.darto.app/privacy.